Shipping & Delivery Information

When ordering with JoyCigs.com our customers receive their purchases on time and as described.

We take the effort to ensure that your item arrives safely and in a timely manner.

WE OFFER TWO SHIPPING METHODS:

• USPS Express Priority Mail

  with estimated delivery term of 10 – 20 business days from the date when merchandise was shipped and shipping cost of $15 per each carton.

• USPS Registered Mail

  with estimated delivery term delivery term of 20 – 30 business days from the date when merchandise was shipped and shipping cost of $7 per each carton.

Being one of the most reliable online cigarettes shop, WE GUARANTEE 100% DELIVERY of our products and in any bad case the order is not delivered to our customers we guarantee FREE RESHIPMENT or a FULL REFUND.

NOTE:

• Delivery times are taken from the USPS website and our experience. Neither service time is guaranteed. The products are delivered overseas and therefore they may be delivered with a short delay.
• We use U.S. Postal Service for P.O. Boxes only, not for APO and FPO addresses.
• In case the merchandise you have selected is currently not in stock, we will immediately inform you about that by an e-mail providing you with an ETA.
• Our products are discreetly packed and they don't have stamps on them as they are intended for personal use only, not to be resold.

Tracking information assigned to the shipment can be found on customer’s Order Status page.

We guarantee delivery to the customer’s door and there must be someone who will sign for the package upon delivery. In case no one received the package, the courier may decide to take it to the local Post Office for pick up, or (after numerous attempts of delivery) to return it back to the sender.

We really want you to be satisfied with every purchase. If you have any other questions or need additional information, our Customer Service Team is always ready to help. Please don't hesitate to Contact Us.